If you are experiencing issues with logging in to Loop, there are a few things you can try to resolve the problem.

First, please close the app (or browser) entirely and re-open it.

📱 Sign up with phone number

Please enter the code sent to your phone to log in. If you don’t receive the sms within 60 seconds, try again by clicking “Resend code” button.

📧 Sign up with email

Double-check that you are entering the correct login credentials. Make sure that your email and password are entered correctly and that your caps lock is not on.

If you are still having trouble, try resetting your password. You can do this by clicking on the "Reset password" button on the login screen. Follow the prompts (or enter the verification code) sent to your registered email to reset your password, and then try logging in again.

🌐 Sign in with Apple, Google, or Facebook

Please note that must sign in to your Apple, Google, or Facebook account you used to sign in with Loop for the first time to continue logging in. If an error occurs

• and you remember and can access to the email address Apple, Google, Facebook provided to us, try resetting your password. You can do this by clicking on the "Reset password" button on the login screen. Follow the prompts (or enter the verification code) sent to your registered email to reset your password.
• but you don’t remember or no longer have access to that email address, please contact us directly with your Loop account information.

If you have trouble signing in to your original Apple, Google, or Facebook account, please contact them or reach out to us with your Loop account information.

If you are still unable to log in after trying these steps, please contact us at [email protected]. We will work with you to resolve the issue as quickly as possible. Thank you for using Loop and sorry for any inconvenience this causes.

<aside> ⚠️ Please check your spam folder if you don’t see any email from us.

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